Refund policy

Return Window

Botvex offers a 30-day return window for eligible purchases. This is our store's own policy — there is no statutory cooling-off period for most online sales in the United States. The 30-day period begins on the delivery date confirmed by the shipping carrier. To qualify for a return, you must initiate your return request within this timeframe by contacting us using the details provided below.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The product must be unused, unworn, unwashed, and undamaged
  • Items must be in the same condition in which you received them
  • Products should be returned in their original packaging, including all accessories, manuals, labels, inserts, and protective materials
  • Proof of purchase (order confirmation or receipt) must be provided

Returned merchandise that does not satisfy these conditions may be denied, partially refunded, or returned to you at our discretion. We reserve the right to inspect all returned items before approving refunds or exchanges to verify compliance with our return eligibility standards.

How to Initiate a Return

To start a return, please contact us within the 30-day return window using one of the following methods:

Please include your order number, the item(s) you wish to return, and the reason for your return. Our customer support team will review your request and provide you with return authorization and instructions. Do not send products back without prior authorization from Botvex, as unauthorized returns may experience delays, rejection, or processing difficulties.

Return Shipping

Once your return request has been approved, you will receive return instructions. Eligible approved returns within the United States qualify for free return shipping. Where applicable, we will provide you with prepaid return shipping materials or a prepaid return label.

Please send approved returns to the following address:

Botvex
604 N Zeyn St
Anaheim, CA 92805
United States

Pack returned merchandise carefully and securely to prevent damage during transit. We recommend using a trackable shipping service and retaining proof of shipment. Botvex is not responsible for items lost or damaged in return transit if you choose to use your own shipping method without authorization.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment. Refunds are typically issued within 5–10 business days after we receive and inspect the returned merchandise, though your bank or credit card company may require additional time to post the credit to your account.

Only the purchase price of the item will be refunded. Since shipping within the United States is free, there are no original shipping costs to refund. Refunds will be issued in US dollars (USD) to the payment method used for the original purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items returned with signs of use, wear, washing, or damage not caused by Botvex
  • Products returned without original packaging, accessories, manuals, or components
  • Items returned more than 30 days after delivery
  • Merchandise returned without prior authorization

Exchanges

If you need to exchange an item for a different size, color, or variant, please contact us at conten@botvex.shop or call 5065645589. We will work with you to process an exchange subject to product availability. Exchanges follow the same eligibility requirements as returns. If the replacement item has a different price, we will process a refund or charge the difference accordingly.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance status, or legal restrictions. Non-returnable items include, but are not limited to:

  • Products marked as final sale, clearance, or non-returnable at the time of purchase
  • Items that have been used, worn, washed, or altered
  • Products with broken seals, missing components, or damaged packaging due to customer handling
  • Custom or personalized merchandise
  • Downloadable software or digital goods
  • Gift cards

Non-returnable items cannot be returned for a refund or exchange unless they arrive damaged, defective, or incorrect due to an error by Botvex.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or not what you ordered, please contact us immediately at conten@botvex.shop or 5065645589. We will arrange for a replacement or full refund at no cost to you, including return shipping.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product, packaging, shipping label, and any visible damage or defects

We will review your claim and provide instructions for returning the item (if necessary) or issuing a refund or replacement. You will not be charged for return shipping in these cases.

Order Cancellation

You may cancel your order before it has been shipped by contacting us as soon as possible at conten@botvex.shop or 5065645589. If your order has not yet been processed or dispatched, we will cancel it and issue a full refund.

Once an order has been shipped, it cannot be canceled. In this case, you may return the item following our standard return procedures once you receive it. Standard delivery time is 3–5 working days within the United States.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company or bank — it may take additional time for the refund to be officially posted
  3. If you have completed these steps and still have not received your refund, please contact us at conten@botvex.shop or 5065645589

Contact Information

If you have any questions about our Return and Refund Policy, need assistance with a return, or wish to report a problem with your order, please contact us:

Our customer support team is committed to responding to all inquiries in a professional and timely manner during standard business hours.

Changes to This Policy

Botvex reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy.

Applicable Law

This Return and Refund Policy is governed by the laws of the United States and the State of California. Any disputes arising from returns, refunds, or related matters will be subject to the jurisdiction of the courts of California.

Important Notes

Tax: All prices are displayed exclusive of sales tax. Applicable sales tax is calculated and added at checkout based on your shipping destination in accordance with US federal and state law.

No Statutory Cooling-Off Period: There is no statutory cooling-off or withdrawal period for most online purchases in the United States. The 30-day return window described in this policy is Botvex's own policy and is provided as a customer service.

By placing an order with Botvex, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.