Contact Us

We're Here to Help

At Botvex, we're committed to providing you with exceptional service and support. Whether you have a question about a product, need assistance with an order, or simply want to share feedback, our team is ready to assist you. We value every customer and strive to respond to all inquiries promptly and professionally.

Contact Information

Reach out to us using any of the following methods:

  • Email: conten@botvex.shop
  • Phone: 5065645589
  • Mailing Address:
    Botvex
    604 N Zeyn St
    Anaheim, CA 92805
    United States

Business Hours

Our customer support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
  • Saturday – Sunday: Closed

For inquiries received outside of business hours, we will respond on the next business day.

Response Time

We aim to respond to all email inquiries within 24 business hours. During peak periods or holidays, response times may be slightly longer, but we will get back to you as quickly as possible. Phone inquiries are typically answered immediately during business hours.

Orders, Shipping & Returns

Order Questions

If you have questions about placing an order, product availability, or your current order status, please contact us using the email or phone number listed above. Include your order number (if applicable) to help us assist you more quickly.

Shipping Information

All orders ship free within the United States with an estimated delivery time of 3-5 working days from the date of order confirmation. For specific questions about your shipment, tracking information, or delivery concerns, please reach out to our team with your order details.

Returns & Exchanges

We offer a 30-day return window from the date of delivery for most items. If you need to initiate a return or exchange, or if you have questions about our return policy, please contact us directly. We'll guide you through the process and provide all necessary instructions. For complete details on eligibility, conditions, and procedures, please refer to our Returns & Refunds policy page.

Feedback & Suggestions

Your opinion matters to us. If you have suggestions for how we can improve our products or services, or if you'd like to share a positive experience, we'd love to hear from you. Every piece of feedback helps us serve you better.

Privacy & Security

When you contact Botvex, your personal information is handled in accordance with our Privacy Policy and applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. We will only use your contact information to respond to your inquiry and provide the support you've requested.

Thank you for choosing Botvex. We look forward to assisting you!